DirectViz Solutions, LLC

DirectViz Solutions is a high-level, strategic consulting services firm that meets mission needs for government clients. We are looking to hire full-time Service Desk Coordinator Technicians. The work locations will be Guantanamo Bay, Cuba. This position requires an active Secret clearance and Security+ certification.

Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps. Requires experience and understanding of Management Information System (MIS) environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. Ensures the computing environment is viable and fully mission capable by the use of problem management database and help desk system accounting and reporting. Provides oversight for communications infrastructure (telephones, fixed and mobile, air-cards) and communications installation, task justification and authorization to fulfill  communication requirements. Provides guidance and training to help desk personnel.


-Active Secret clearance

-Security+ CE certification

-Valid US passport


DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

DirectViz Solutions, LLC
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