DirectViz Solutions, LLC
  • Fort Meade, MD, USA
  • Salary
  • Full Time

DirectViz Solutions, (DVS) is a high-level, strategic consulting services firm that meets mission needs for government clients. We are hiring an IT Service Desk Technician (ITS I).  The work location will be on Ft Meade MD. This position requires an Active TS/SCI + CI Polygraph.

IT Service Desk Technician (ITS I)

  • Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
  • Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
  • Maintain a log all incidents and requests
  • Provide a positive client support experience
  • Monitor systems and peripheral equipment, system processing, and error listings
  • Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Determine appropriate IT policies, while creating and improving upon system documentation

Requirements:

  • Minimum two (2) years of experience in Information Technology
  • Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
  • Active TS/SCI + CI Polygraph

Preferred / Desired Skills:

  • Experience with VTC scheduling / troubleshooting
  • Tier 1 support experience
  • Experience with JIRA and Remedy ticketing systems
  • Experience with Microsoft System Center Configuration Manager (SCCM)
  • A problem solver who can get in, be given a project, and use engineering skills to determine a solution¬†

DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

DirectViz Solutions, LLC
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