DirectViz Solutions, LLC
  • Washington, DC, USA
  • Salary
  • Full Time

DirectViz Solutions is a high-level, strategic consulting services firm that meets mission needs for government clients. We are looking for a fulltime/permanent Desk Top Support professional. The work location will be Washington, DC. This position requires an active Top Secret clearance.  

Provide Desktop Support Services to Department of State consolidated Bureaus. Specifically, this consists of managing the allocation, workflow, and resolution of all Remedy Incident and Service Request tickets pertaining to ClassNet and OpenNet workstations, monitors, network printers, and digital senders within the Department of State consolidated Bureaus.

Duties and Responsibilities:

  • Performs systems administrative and operational duties on computer systems
  • Maintain files as required by the vendor of custom design application
  • Analyze, evaluate and test software and hardware problems
  • Perform installation, planning and security of computer facilities
  • Responsible for developing and maintaining systems configuration
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems
  • Acts as a technical resource for all users
  • Contribute to finding improvements in the hardware, software or infrastructure related services
  • Working to agreed SLA's in order to resolve customer issues in a timely manner
  • Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
  • Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
  • Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
  • Provide troubleshooting diagnosis, and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices

Desired Skills or Experience:

  • Strong customer service and strong communication skills (both written and verbal)
  • Excellent interpersonal skills, especially ability to listen and understand what is being described
  • Working knowledge of Remedy ticket system; creating, updating and closing tickets
  • Previous experience providing Tiers 1 and 2 technical support, both hardware and software related
  • Excellent attention to detail
  • Experience with computer terms and customer service operations
  • 3-5 years of related experience

Education and Clearance:

  • An IT (or similar) based Bachelor's degree or equivalent work experience
  • DOD Top Secret Clearance is required
  • Security+ is required along with a Microsoft job related certification

Physical Requirements:

  • Ability to lift and move 30 lbs. of equipment 

DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

DirectViz Solutions, LLC
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook
  • Share This Page
logo Home Solutions Clients Partners Contracts Careers About Us