DirectViz Solutions, LLC
  • Sierra Vista, AZ, USA
  • Salary
  • Full Time

DirectViz Solutions, (DVS) is a Service Disabled, Veteran-owned, Small Business (SDVOSB). We provide strategic consulting services to meet mission requirements for our government clients, by providing full-scope innovative information technology solutions to minimize risk and increase ROI. DVS is seeking an Operations Bridge Manager in Fort Huachuca, Arizona.  The ideal candidate will possess in-depth knowledge of Information Technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.    

Essential Job Duties

  • Responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater
  • Maintain awareness of all outages affecting RCC-C managed assets, tracking customer impact, and resolution of events
  • Make sound decisions with regard to cyber operations, service delivery and incident response; facilitate resolution on critical events  
  • Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood 
  • Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
  • Ensure accurate reporting to RCC-C senior leaders and higher headquarters
  • Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
  • Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available
  • Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
  • Be the subject matter expert with regard to policy and procedure in the RCC-C cyber environment; remain acutely aware of changes within the environment
  • Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
  • Must be available for shift work to include weekends and holidays

 

Minimum Requirements

 

 

  • Security Clearance:  Current Secret Clearance with the ability to obtain DoD Top Secret clearance
  • Education:  HS +6 years' experience or AA/AS +4 years' experience or BA/BS +2 years' experience
  • Experience: To include 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6)
  • Strong verbal and written communication skills
  • Excellent people and phone skills
  • Ability to prioritize and multi-task
  • Experience with Microsoft Office products
  • Must be willing to work flexible schedule (rotating shift work)
  • Positive, focused, and engaging team player is a must
  • Must be highly organized and adaptive to change
  • Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
  • Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
  • Must possess basic overall IT knowledge

 

ADDITIONAL INFORMATION

 

  • Information Technology Infrastructure Library (ITIL) Foundations V3
  • IT operations experience at the Brigade level or higher
  • Current Secret Security Clearance
  • Attention to detail and the ability to remain calm under pressure 

 

WORK ENVIRONMENT

 

  • Work environment is normal for office setting

 

DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

DirectViz Solutions, LLC
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